2-factor authentication (2FA)

Two-factor authentication: Why is it necessary? 

Two-factor authentication (2FA) is a required part of setting up your account in Heyloyalty. 
 
Two-factor authentication (2FA) is an extra layer of security to protect your Heyloyalty account and all the information it contains.  
Why 2FA? The simple reason Heyloyalty has chosen to enable 2FA for all users is to secure your data as much as possible. 

As part of Heyloyalty’s GDPR compliance, it is essential for data security that you, as a user, use 2FA as an additional security measure. 

Why do I have to take out my phone every time I want to log in? 
At first, it might be frustrating to have to take out your phone every time you want to log in to your Heyloyalty account. However, it’s a very small effort to make in order to take security to a significantly higher level. 

Your Heyloyalty account often contains a great deal of information about your many contacts. If a security breach occurs in your account, it will therefore have consequences not only for you but also for all your contacts. If you rely solely on a password you’ve created yourself, the risk of a security breach is significantly higher than when using 2FA.  

Spending five extra seconds when you log in doesn’t really matter once it’s become a habit. 

How to set up 2FA

When you log in to Heyloyalty for the first time, you need to set up 2-factor authentication.

To do this, you’ll need an authenticator app on your phone (such as Microsoft Authenticator or Google Authenticator).

After entering your email and password, you will see a QR code.

Scan the QR code with your authenticator app (e.g. Microsoft Authenticator or Google Authenticator).

If you cannot scan the QR code, type the code next to Your code into the app instead.

Enter the 6-digit code from the app on your phone in the Enter the code from your 2-factor app field, and click Activate 2FA.

You will now be taken back to the login page. Enter your email and password again. Then enter the new 6-digit code from the app in the Enter the code from your 2-factor app field, and click Log in.

You are now logged in.

Future logins with 2FA

From now on, every time you log in to your Heyloyalty account, you must:

1. Enter your password and email address.
2. Enter the current 6-digit code generated by your authenticator app.

This login method adds an extra layer of security to your Heyloyalty account when you log in. With two-factor authentication enabled, you can feel confident using the system to manage your contact information.

Reset 2FA for a user

If a colleague has a new phone or has deleted their authenticator app, they can no longer log in with a code from the app. As an admin, you can reset 2FA for the user, so they can set up 2FA again with a new QR code the next time they log in. The colleague is then back at work the same day, without anyone having to create a new user.

Note: Only users with the Admin role can reset 2FA. If your role is User or Read only, ask the account’s admin to do it. If you are the admin and have lost access to your authenticator app, contact our support.

Click the user icon with the gear in the top right corner, and select User management. Click the three dots next to a user, and select Reset 2FA.

The Reset of two-factor-authentication (2FA) page lists all users on the account and their Two-factor-authentication status. Click Reset next to the user who needs to set up 2FA again. Reset is only shown for users whose status is Active.

Click Approve in the confirmation box.

The top of the page now says “2FA is reset for the user”, and the user’s status is Not Active. The next time the user logs in, they must set up 2FA again, as described in How to set up 2FA. See how to create and edit users in Create a user and manage account users.

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